Was asked for email to get $5 off. Coupon was "applied" to cart but never reflected at checkout. I realized that an email was sent to me stating the coupon was for use a month later which was never communicated in the request for my email. It simply stated unlock $5 off coupon here. I've asked for them to take it off as a good will gesture but no one will return my emails after several. They go unacknowledged. Terrible customer service. After reading all of the bad reviews I hope I get the right sizes and shoes that are not used because they won't return them. I won't do business with this company again. TERRIBLE.