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Stephanie P.

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1 Review by Stephanie

Saks Off 5th

  • Saks Off 5th

“DO NOT BUY ONLINE YOU WILL NEVER RECEIVE A REFUND”
2/6/24

Purchased a gold necklace, returned the next day as it was damaged. They received the item on Dec 26,2023 and I still have not received my refund. I learned the first customer rep I spoke to did not open a claim when I called to follow up. The second rep opened a claim. It will take 10 business days to research and another 5 to receive the refund. If I am lucky I will receive my refund end of February.

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