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I paid extra for 2 day shipping and didn't receive my order for over a week later. I asked for a refund on my shipping and over numerous back and forth emails, the company refused to refund my shipping since I signed up for the zazzle black service. I would think since I paid for the membership, they would take care of this manner. Instead I canceled my member and will never order from this company again. They cant even provide a phone number to contact anyone, you have to do it through email. Horrible customer service! Avoid ordering from this company!
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Hello Stephanie,
I am so sorry to hear about the complications you faced with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine