I was able to connect with customer service on Live Chat! Fortunately for me, a girl by the name of Crystal, was a HUGE, huge help, answering all my questions and concerns, Extremely PATIENT and dedicated to helping me. She spent at least over a half hour making sure everything was What I Wanted. I highly recommend Live Chat, but in hopes you get someone like Crystal to navigate a helping hand! Yet, I expect to write a second review for a couple dresses, hoodie + a necklace I ordered for the very first time a couple weeks ago... Looking forward see how everything fits & looks!