Stephanie A.

If I could give zero stars I would and judging by their low rating, I am not alone. I ordered a dress originally around Christmas when it was on sale. They took my money and never sent the dress. When I contacted them, they said the dress was not in stock and refunded my money. They never would have refunded if I did not call. I ordered it a 2nd time and this time it was not on sale. They did not send a tracking number but directed me to an app called Shop. This app provided fake shipping information and said the dress was delivered. I contacted them again and the dress was never in stock. I contacted my credit card company and let them know if was a fraudulent charge and I never received the dress. I just ordered the dress from Bloomindale's and was on the phone with the salesperson who assured me that 1. They had the dress and 2. It would be shipped out. I informed Lord & Taylor that I reported the fraudulent charge and would never shop on their site again. Of course, less than a minute later, I received an email from them offering 30% off, I sent it to Spam.