Stacy H.

I've seen so many fake reviews for this website, I thought I'd leave a real one. I had a decent experience with 1 Stop Bedrooms, however would personally not use them again.
The good: I waited 1 month and 4 days from date of purchase to delivery, which I found acceptable and within the range I was given when I ordered. I did receive regular email updates from 1 Stop regarding the status of my order until it got to the delivery terminal. The delivery guys were great, and we got exactly what we ordered.

The bad/weird: The day after I placed my order, I received an email that they needed to "verify my address," and left a number to call. I called, and was told at that time they were going to charge the sales tax to my card. I genuinely cannot understand why this is not done during checkout, there is no logical reason for it. The man on the phone was very pushy about a furniture warranty, which I did not want. After a couple minutes of back and forth he finally accepted I wouldn't buy it, but I was annoyed at having to explain myself so much.
Roughly 3 weeks after my order, I got an email stating that my order was now at the local delivery terminal, and someone would call me to set up delivery within 5-7 days. I waited 9 days and never heard a thing. I called 1 Stop, and had to wait on hold about 10 minutes. The person I talked to was not overly friendly, but I told him what was going on, and he called over to the delivery people and after a few minutes, connected us. I found out then that they would be delivering to my area about a week later and was able to schedule the delivery. What was strange about that though is nobody from anywhere called me to schedule the delivery after it sat in the warehouse for well over a week. If I had not called them, I would have missed the window that they were here, and probably wouldn't have seen the couch for a couple more months. Another issue was there is literally no response if you email them. I emailed them a couple weeks ago and did not hear back, which left me feeling uneasy about my purchase.
All in all, not a horrible experience in any way but I wouldn't use them again. I'd rather spend a bit extra and go local, or with a company I know and trust. We got what we ordered. But I think they need to change up how they do business. Let your customers know when they order the amount of taxes that need to be paid. Communicate better with customers, answer emails, and be friendly on the phone. It's not that hard.