Stacy D.

I ordered flowers for a client of our firm who was having a birthday, don't usually use 1800flowers but thought I'd give it a shot. The email updates are great! I received one that said they attempted delivery but no one was home, no big deal. I called the client to ask if she was home, she had just left to dinner with her husband and was expecting a few arrangements from others, she'd left a note on the door to leave the flowers in a specified (shaded) area, the florist did not. I called the C. S. number to update them with a cell phone number (id provided a home phone before). The CS rep said she couldn't get into my order because someone else was in it. I tried the "chat" option and had the same result multiple times. It was frustrating that I couldn't update the information and was now working on overtime to ensure someone else did their job. I would have much rather have spoken to representative at the flower shop who knew exactly what was going on with the driver and was able to solve the problem. I'd probably continue using local florist vs. 1800flowers in the future.