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STACIE M.

  • 1 Review
  • 1 Helpful Vote
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Experience: Shopping

Member since November 2019

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1 Review by STACIE

11/24/19
GRRRRRRRRRR
All i can say about NZ Sale, i have purchased alot of items over the years, they used to have high end products that wern't available elsewhere in NZ, however now they mostly seem to post the same products over and over again or else it is cheap crap you can get off Ali Express.

Anyway in the last few months i have purchased a few products that wern't available elsewhere - HOWEVER - they have never been dleivered, tracking is false

I purchased a handbag for $309 on 18th October, delivery was quoted as Estimated Delivery: 01/11/19 - 08/11/19. However i have not yet received my purchase, the tracking is showing as invalid. I have been in contact with NZ Sale and have been told every excuse under the sun, it went like this which totally contradicts themselves!

1.I have checked your order in our system and to confirm, this order is special as it will be dispatched directly to your door from our Supplier's Warehouse. I can confirm your order is currently being prepared for dispatch as we speak. You should expect to see your order dispatched within the coming days.
YOUR ORDER INFORMATION
Warehouse Location: USA
Estimated Transit Time (Once Dispatched): 10 - 14 working days.

2. Thank you for messaging us in regards to your Kate Spade New York Cameron Street Sarah Shoulder Bag purchase. I'm sorry for the delay in the delivery of this order. However, I would like to confirm that your order has now been dispatched as per the below.
YOUR ORDER INFORMATION
Date of Dispatch: 10/11/2019
Warehouse Location: Los Angeles
Tracking ID: LZ976792370NZ
Estimated Transit Time: 7-10 business days

3. Thanks for contacting us in regards to your order, I am sorry to see that you are yet to receive this delivery.
Our freight forwarded had encountered an unforeseen delay dispatching a number of our orders to New Zealand however we are in the midst of rectifying this issue with them. We expect for your order to reach New Zealand by the end of the week, you will be able to see the track events on your order update as soon as this occurs.
I understand this order is a little later than anticipated and with that I appreciate your patience while we look into this. You should expect to receive this parcel by the end of next week.

4.With the information available to me, I'm unable to best advise on your enquiry so I have forwarded this through to the relevant team for assistance.
Once we have obtained the necessary information, a member of my team will be in touch with you as soon as possible.

Now i cannot get a reply, absolute joke.

tHE SAME STORY WITH THE OTHER 2 ORDERS I PLACED

NEVER SHOP WITH NZ SALE AGAIN - THEIR PRODUCTS AND SERVICE HAVE TOTALLY TURNED TO RUBBISH
blakes33
Customer S. – NZSale Rep
Hi Stacie, thank you for your review and I am sorry that you have not received the order yet. Looking at the order , it has been dispatched but it is not tracking. Hence, we have lodged an investigation with our logistics team to check on the order status for you. We expect the investigation to take up to 5 business days. We will get back to you as soon as we have an update. I am sorry for the trouble.

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