I am grateful that there is a company that produces jackets free of animal products. However, they don't stand behind their products, their return policy is made to be inapplicable and their customer service is terrible. The coat I received was not in the color that was in the pictures. The shape of it wasn't right either. When I tried to return it, it turned out to be "final sale" because I entered a discount code. That was enough to make it final sale. The emails on the order updates didn't say the coat was final sale (picture attached). Regardless, they refused to take their coat back and issue a refund. I will never buy anything from them again. Sourly disappointed.