S S.

I ordered several personalized ornaments across multiple orders. The products I have received thus far are great, but I think shipping is too slow. I ordered two exact ornaments with different personalizations on December 7th and only received one of them on December 27th. Granted, even though I had hoped they would arrive at least by December 24th, I may have been late in ordering them... but was puzzled why I only received 1. I call customer service and tell them to cancel the other one since it hadn't shipped, but they said they couldn't. I asked why I was going to receive the 2nd one so late, and the rep gave me this song and dance about how they bulk ship only once a week and I said "You do that during the holiday season? That doesn't make sense." The rep starting arguing with me! It just turned out to be a bad phone call. I had to call two more times to get something else straightened out. I think the call center is in a foreign country (they all have the same Carribean or Thai accent). The other rep was nasty as well. The third rep ended up being very polite and helpful.