I actually have been a fan of EBTH, no issues, just expensive deliveries. Customer service seemed good. The I received a piece of $#*! gold chain that they were selling that should have been marked as scrap. Paid over $200 for a chain that had so many kinks it could not lay flat. Numerous e-mail and over a week, they denied my claim and would not refund my money. Today was my last day with EBTH.