S R M.

Here is the information I sent to them, and I received and email which said I would get a full refund, but they have not sent me via email a return package label. I called my credit card company and filled a dispute. They sent two pair of shoes in a garbage bag just like another person posted here. Stay away from this company. I will thinking about calling my attorney who assisted on a Consumer Fraud case in 2019-2020 as this affects others consumers too. He will like the fact they are based in CA I know that.

Please fill out this form to submit your return claim:
Sent on their form June 19,2021
The items which were sent to me were way over the time marketed advertised time limit. I tired from waiting over 3 weeks into four, as you had my money, and I reached out to inquire as I wanted to cancel this order; for a refunded, instead you sent one of the four items and another week one more item stating that was the last of the order. You had not sent the two pairs of shoes for over $70, and now I spending a lot of time searching. I again just had realized your company is not reputable, and so it was shown when you sent the two pairs of shoes in a garbage bag. I was shocked, but for me to have to pay for the return and then a restocking charge you don't let you customer's know this until later; as what we view is ‘Customer Satisfaction is important.' The shoes where unprotected and if you are put this cost of damage on a customer for partial payment this needs to be told to the FTC, and the credit companies you use.
No one expects for this to be sent this late. I will be posting your return policies to many social sites if this is not rectified, and you stand by what you say here. I am very angry that I did not get helped in the emails, so you do not care at all.
I sent an email and then your representative would not respond when I disputed the 15% restocking, then you just said go by your terms of return without exception with the way the items were delivered. You do not stand by your policies. I have disputed the charge with my Credit Card company, and I wish to send these items back now. I have not heard from your company, and you never gave me any option. What is your address?
I will never purchase from your company again and will also warn others if this is not done in a professional manner. I will be filing a complaint with the FTC if I do not hear a favorable reply, I hope I do not have to.