Sparkle g.

Horrible experience. Received a gift that did not fit my dog so I sent the item back and was sent a credit in the form of a e-gift card for a future purchase. I was out of state for the last few months taking care of my mother and did not have shopping at the top of my list. I needed a harness for my pup and went to shop on the website only to find out that my e-gift card had expired. When I explained what happened to a chat customer service representative, she said she would not be extending the expiration date. So I asked to speak to a manager. Alyssa was very curt and rude in the chat and let me know she wouldn't be doing anything to help me. She even mocked me at one point in the chat. I have never had an experience like this with a company and will be sure never to shop here. Beware!