Tyeesiah H.

BEWARE
Topviewnyc Sightseeing quoted us $48 total per person that included 3 days of touring. The Topviewnyc Sightseeing agent did not give us a receipt because he claimed the credit card machine was not working properly. When the the tickets printed Topviewnyc Sightseeing agent balled them up and insisted we pull up the app. Topviewnyc Sightseeing charged our credit card $414 for 3 people. We also had to get off the bus and walk because the road was closed and they could not figure out a detour. I called Topviewnyc telephone number *******300 the Topviewnyc Sightseeing agent advised there was nothing she could do, but for me to send them an email. I sent an email to Topviewnyc Sightseeing. This is Topviewnyc Sightseeing response:

Thank you for contacting TopView Sightseeing.

We deeply apologize the agent didn't disclose the fees to you. The tickets were sold to you each for $119. For a total of $357.00.

Fees

Ticket & Handling = $27
Fuel = $12
Service = $18

Regarding a refund for the fees, we will not be able to accomodate due them be non-negotiable and mandated. At this time I will be reporting the agent for disciplinary action.
Sincerely,
Tyrone St Patrick
Senior Customer Service Representative