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My mother in law ordered 2 shirts for a family member on 12/4/16. In the confirmation email it said the estimated delivery date was 12/12-12/13/16. On 12/15/16, I put a call out and was on hold for over 40 minutes waiting to speak to a representative regarding the delay. She updated the shipping to 2-Day shipping and was going to confirm what the issue was. I have not received an update, and it is now 12/20/16, and the order still has not arrived. Today (12/20/16), I called out first thing this afternoon when they opened EST, and was on hold for over 25 minutes waiting for a representative to come on the line when the wait time said 2 minutes. These shirts were Christmas presents that I fear will not make it in time. I am utterly disgusted with the business practices this company is putting forth and I will make sure to not use them ever again.
S P.'s review of Zazzle earned a Very Helpful vote
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Hello S P,
I am so sorry to hear about the delay with your current order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine