Placed an order on BuyaParcel with next day delivery. I never received item.
UKMail state they delivered it but have no record to prove. Never return calls as promises.
BuyaParcel took a week to resolve.
Remedy was to send me a replacement which I was told was in stock and due to receive today.
Have now been told by BuyaParcel, item not in stock so will need a refund.
What a waste of my time (spent an hour in total on phone trying to sort), energy and money for over a week.
Overall bad experience from both parties. Won't recommend this website nor make any more purchases from you.
Hi Sophie, thank you very much for taking the time to leave a review. I have looked into this and what you said is correct. It seems UK Mail did deliver it to somewhere else or perhaps the driver signed it himself - which he definitely should not do. We did intend to send a replacement but it seems there was a stock discrepancy. We have since moved into a new warehouse and fulfillment and stock control is much more robust in this new environment so we envisage inaccuracies being much lower moving forward. Sorry we didn't service your needs on this occasion. We are improving as we grow and our overall satisfaction rate continues to climb. Kind regards, Mike