I too purchased 2 leggings for £24 only to be charged an additional £44 this month for a VIP membership that I did NOT sign up for. The items are decent and I gave them to a friend for a birthday present as they had previously expressed interest in them. I called the customer service line following the transaction and they were adamant that I 'keep the membership and purchase further items', going on to tell me that I could not be refunded as I should have looked further into the terms of conditions - which, by the way, all magically ended up in my spam folder, despite the order reference and other emails coming through to my main inbox. As the leggings have now reached a grand total of £68 in terms of money spent on them, I find the quality shocking in comparison - especially considering that a family member works for a more respected clothing company that do better quality items for less. I feel that students and other individuals looking for an affordable workout clothing are being cheated out of money. If I could return the items I would. Do not purchase from here.
Hello Sophie,
Thank you for sharing your feedback with us. Please accept our apologies for the poor service you received from us. We value you as a member and want to make things right! A representative from our member service team will email you within 48 hours.
Best,
Ivy