Sophia Y.

I visited the Sams Beauty warehouse located in Melrose Park Illinois on Saturday 09/09/2023. I wanted to install some hair extensions and I was encouraged to purchase Human Virgin hair Bundles by Starlet. However when I approached the service desk I was told the Green Pack Bundles was a better grade (13A) so I purchased this instead for $187 dollars. The next day I had the hair professionally installed. Two days later, I noticed major shedding/thinning. I'm a Registered Nurse which requires me to pass medication, serve food to high risk patients and work alongside other healthcare professionals. Throughout my shift I noticed hair everywhere on the unit. At the nurses station, medication room and Patients room. I was so embarrassed. I had to literally tuck the hair under my jacket to prevent hair from flying everywhere. I could not wait to end my shift. The next morning, I shampooed the hair thinking maybe this would help but It didn't. After the hair was completely air dried, it was even more flat and stringy. With no volume whatsoever. I instantly removed the hair to have it returned to the store. I was eventually met with more disappointment after talking to the morning manager. Unfortunately, he could only offer me a 20% discount which amounted to $36 but only if I purchased 3 more bundles of hair. Let me remind you, I had already spent $187 for the hair and $180 to have it installed. And now I needed to spend an additional $150 to replace the bad batch of hair I received. My argument was that I should receive an exchange of equal value but this fell on deaf ears. Why would I exchange hair I paid $187 for a $36 discount towards more hair. I felt the insult. I was furious almost in tears. I'm almost convinced the so called hair I purchased is not even real human virgin hair. If feels more closer to animal hair or fiber hairs than human hair. If you notice in the picture you can see specs of gray/reddish strings mixed with black strings. I spent almost $400 for a specific hair style which failed only due to the low quality hair I purchased at a very high price. As a Black woman this whole experience was an eye opener for me. Stop patronizing and spending my hard earned money with store owners who does not value me or appreciate my business. And focus more on my natural hair. This manager could not relate to me nor did he care how I, the customer was feeling inside. I felt ripped off with a bruised pride. How fair is it that they get to walk away no repercussions for selling bad hair and I have nothing. So ladies please beware.