Sonya M.

0 RATING! Deal Yard is a SCAM! A big fat JOKE! I ordered a $300 ceiling fan... Unfortunately when I received the item my contractor could not hang it without additional structural support (because of it's weight). As much as I loved the item, he suggested I return it and get something lighter. I started the return process with Christine at Dealyard.com. After speaking with her, she informed me that I would be receiving an email to start the return process. I never received it. Had to call her back and then she sent it. I followed the return instructions... sent the unused product back... sent an email indicating my tracking info. Package was received back to dealyard. A week went by, I hadn't heard anything, so I decided to call. Low and behold I got Christine again. She told me the item was received and they would NOT BE GIVING ME A REFUND because the item was damaged. She said she sent me an email (I never received). She had to send it again. Her email had 4 pics of a damaged item that looked NOTHING like my unused returned item. Little did she know, I took pictures of the item before I returned it. She asked me to send her pics... I did. Tried following up with her... NO ANSWER/NO RESPONSE. Spoke to another rep from Deal Yard... she refused to give me info to make a complaint. Ultimately, Walmart had to take responsibility for returning my money. This was a open/shut case. If I didn't have pictures of my returned item... DealYard.com would've RIPPED ME OFF! PLZ BEWARE! DON'T BUY FROM THIS VENDOR. Walmart please STOP doing business with this Company. I WON'T STOP UNTIL THEY ARE SHUT DOWN!