Reading reviews from 2021 and seems like nothing has changed... It is Oct 2022 and the only reply I get is they will contact me. ZERO CUSTOMER SERVICE> It's been 3 weeks and no one has called to help troubleshoot (I've tried everything they suggested from the online troubleshooting section). My second robot is now having issues. Maybe they will reach out after the warranty is up?
Why sell such a high end product then not provide customer service?