Emily V.

I am writing a review for virgin mobile as I am absolutely appalled at the service, or lack there of being offered by the company. I became a virgin internet user in December 2021 and my plan was $35 a month. In December 2022, my plan suddenly doubled. At the time, I was moving so I contacted virgin requesting to cancel my services as it made no sense to pay double what I previously had paid. I explained that I was moving and would simply join a new service provider upon my move. I was told they would alter my plan and I could receive another year of a $35 plan. I confirmed multiple times and verbalized that if it is not the exact amount I have previously been paying, I did not want to go through the trouble of setting up my virgin account at my new location. I was reassured countless times, the change would be no problem and the price would stay the same. Virgin came and set up my internet at my new location and I didn't think about it again until it was time to pay my bill. My bill was double the price. I reached out to virgin and they told me whoever confirmed the $35 bill was wrong and they couldn't give me the price. After going back and forth for weeks (due to extremely unresponsive customer service) I confirmed that I wanted to cancel my service. While dealing with an extremely rude agent, I requested the head office contact info and proceeded to email them to inform of this ongoing issue. Upon finally getting back to me after an extended period of time, I was told yes, I would receive the $35 bill and to send specific information pertaining to my account. It's now yet again been weeks and no response.

I received an email last week stating that if I did not pay my bill, my internet would be shut off and I would owe a new fee to get my internet started again. I forwarded this email to head office requesting a response as I was currently waiting for weeks from them, and nothing. Today, while working from home, my internet has been cut off. This is so disappointing and unacceptable. I will be posting on as many social media platforms possible to ensure inform people of such negligence and disregard for customers from such a large company.

I am leaving a review for the litter robot 4 as I am BEYOND disappointed with the customer service provided by the company. No confirmation email of my order, shipping confirmation, or tracking information was ever sent. Once I found the shipping information, I realized they were shipping the robot to my billing address, not my shipping address. I reached out to the company on January 17th as I was concerned about this mistake. I was reassured by the company that the robot would be shipped to the shipping address, not the billing address. Today, I went onto the litter robot website because again, I received no email confirming anything, but I had a feeling it would be delivered. The website confirmed delivery with no photo. I immediately went down to my apartment entrance to look for the package. It was not there. I called the company and they tried telling me it was. I explained that I reached out days earlier and had a feeling it was shipped to the wrong address. I was again told it wasn't. I called my mom who lives at the shipping address and asked her if there was a box outside. There was! Not only was the robot delivered to the incorrect address, but the shipping company couldn't take ONE extra step to put the litter box inside the porch to save the $1,300 machine from the freezing rain.

The second time I reached out to customer support to confirm that the robot was in fact delivered to the wrong address, I was unpleasantly greeted by a customer service representative, Ginger. Ginger was physically incapable of showing any sort of understanding or compassion for what a frustrating position this has put me in. Further than being extremely dismissive and frankly, rude, she told me I had one of two options. 1) Hire someone (at my expense) to pick up and deliver this large robot 2) return the robot (at my expense) and wait another 6 weeks to have a new robot shipped to my address. At this point, I was becoming quite frustrated. $1,300 for a litter box, and I am not only being told to pay out of pocket for a companies careless mistake, but, I'm also dealing with a blatantly disrespectful woman. Ginger felt the need to consistently tell me its not their companies fault, its the shipping company to blame. Regardless who is to blame, I am not. This reiterates my question, why am I expected to pay for someone else's mistake?

I asked Ginger to let me speak to a manager as I could no longer deal with her absolutely unnecessary attitude. She told me they would call me back in approximately 24 hours. I expressed my concern as my mother who is in her 60s, and my grandma who is in her 80s are the only people who live in the billing address which the litter robot had been delivered to. My mom and my Grandma are not able to pick up the robot and carry it inside the house. (Especially when the delivery company could not be bothered to take one extra step and put the robot inside the covered front porch and instead, left it outside). This is especially concerning as this means the robot will now be sitting outside in the freezing rain for up to 24 hours while I wait for someone to call. Again with the dismissiveness, Ginger told me, "it's not that heavy, just get your mom to move it". This comment is absolutely unacceptable. Ginger does not know my mom, nor does she know my grandma. With knee replacements and arthritis in two people over 60, what Ginger finds to be an easy task is not so easy for everyone. Her attitude is absolutely disgusting. I ended the call there as I felt beyond disrespected and absolutely infuriated.

There is absolutely NO reason a customer paying $1300 for a litter box should be paying for a companies mistake, whether it be theirs, or the shipping company THEY chose.