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Do not, I repeat DO NOT use this company. I used two of their services to ship clothes to Mexico - BuyForMe and later shipping to my home address, and while everything seemed to be going well, once the shipment was out of the US and I had an estimated delivery date, everything went wrong. For whatever reason, the shipment was routed from the US to Singapore and then to Mexico, and was then delayed for TWO MONTHS - I contacted comGateWay customer service several times, and never ever received a satisfactory explanation or solution. Once my shipment was finally released from customs and on its way to me, the DHL Mexico courier handed me a bill for 141 USD (in Mexican pesos) and told me I had to pay handling, customs and custody charges for my clothes in order for them to be delivered, or they would be lost. I contacted comGateway a week ago about this, and they have been utterly unresponsive. WORST service - truly, spare yourselves.
Sofia C.'s review of comGateway earned 7 Very Helpful votes
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Empty.
Sent very expensive pkg to them but ownership changed whilst in transit to them 6wks ago. I have...
I began using comgateway about 10 years ago. Initially I purchased quite a lot of items and the...
Hi Sofia,
We're sorry to learn about your shipment. While we strive to complete shipments as fast as possible, there are a few instances where issues may arise from customs clearance which are beyond our control. Nonetheless, whenever this happens, do rest assured that we're always ready to help.
Also, we would like to clarify that we respond to all emails within 24 hours. Kindly send us an email at customerservice@comgateway.com, so we may assist you further.
Thank you and we hope to hear from you soon.