Alex A.

I began using comgateway about 10 years ago. Initially I purchased quite a lot of items and the service was great. However over the past two years I have used them intermittently and the service and systems are terrible. My guess is they have expanded too quickly and cannot keep up with the service levels. The shipping rates are also not transparent and the discount codes for shipping have become misleading, but you'll only know once they have your items at their facility and you have no choice but to use them. Currently and hence the scathing review, as I'm fed up l with them, they have lost two of my packages. And while I would like to work through these problems as I just want my purchases delivered. (obviously I've paid other suppliers for these) worst of all, while they automate all forms of your contact with them they do not respond and you cannot contact them any other way. Currently my two packages are somewhere in their facility. Most likely in someone else's delivery box which means they will be able ship my items to themselves which is my main concern.
Despite 4 attempts to contact comgateway over the past 7 days, with no response from comgateway I suspect I will never receive the items I have paid for.
Don't use comgateway.