Sneha P.

I would give this company zero stars if I can. This is the worst customer service and delivery service out there. I had ordered a proform Hiit machine, and they sent out a delivery scheduling email. I selected my date and time to be delivered for which I got a confirmation. On the day of the delivery window, there was no delivery. I contacted the local location in Chicago who them notified me that the driver had an emergency and couldn't make it. However, they didn't tell me when they can deliver it again. They basically said that they will deliver it whenever they have a chance. Worst customer service ever! The didn't Even have the decency to contact me if they couldn't make it. I will never order from an online company again if they are using RYder as their delivery company.