Paul M.

There is an array of number plate manufacturers making show plates for motor vehicles & Premiumplates.com is no different. They advertise quick delivery on quality plates all backed up by their 3 year warranty. Seems like a product to be reckoned with surely?
Well, I ordered from them back in March this year, the price soon racks up time you've added this & added that, but that doesn`t matter if the plate they produce is good right? Well not exactly.
When the plate arrived it was poorly made with the yellow reflective part exceeding past the acrylic of the plate in 2 places & maybe a quick trim with a sharp razor blade will put it right, but why should you when you`ve paid nearly £30 for it? I dropped them an email, in fact I dropped them 3 emails and to date they have not responded to any of them. Customer service seems non existent.

I knew from the size of the box in which my Wife`s Mother of the Bride dress arrived in there were going to be problems. Measuring just 11"x 7"x 4" it was inevitable that the dress was going to be incredibly creased. To get those creases out was going to take professional help and additional cost. Despite exact measuring by my Wife & daughter the dress was too tight anyway.
This however is where the 1* review comes from. The customer service is almost non existent, I tried to find a customer service number I could ring but there doesn`t appear to be one. Their customer chat is for pre sales only and they at a push gave me a customer service address to email. Unfortunately the reply from here is a computer generated reply & doesn`t cater for individual genuine enquiries/Complaints at all.
My first email to them was a complaint about the £180 dress arriving in basically a shoe box, I also complained about the unreasonable postage costs of nearly £15 too. The reply may as well have been talking about Quantum physics as it had no bearing whatsoever on my complaint at all. My second email & third went unanswered.
The dress was unfit for use as it was but tucked away in the small print (which I encourage everybody to read twice) is a restocking fee of 10% + postage.
As I was unable to actually speak to someone at JJ`s House via telephone the dress was returned via the returns system and the money took around a week to be paid back in.
If things go right for you then maybe, just maybe your experience will be a reasonable one, however, if you have any problems like I did then you really feel stranded, frustrated & angry by the inability to contact them either by email or telephone.
The total spend at JJ`s House was £193.99
The amount returned to our account was a paltry £159.00; OUCH!

With no way of contacting them to speak to a human voice & argue your case, please consider carefully what happens if things go wrong?
Don`t just look at a couple of reviews in making your mind up, there are plenty of annoyed people out there if you search hard enough, trust me. If you look at their own website it shows 5* reviews. This just isn`t possible in my opinion, like me there must be some unhappy customers.

Would I use them again...HELL NO!

Date of experience: 11 January 2024

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