Very same experience as those in previous reviews. Promised a same day order, never arrived - I called, they said the next morning 100%, I said ok, flowers never arrived - called again, they gave me some story about a delivery truck disappearance, asked to deliver flowers the following day, I said no (as the person's birthday was now 3 days past). I asked for refund which I had to fight for, called everyday for over a week - finally, got a confirmation via email and now waiting for the correct amount to show up as a refund on my VISA. I wish I would've seen this forum sooner but these sneaky individuals have changed their website and operate also under bramptonflowers.net. So much for supporting the "little guy" in small business! Seems to be a dishonest bunch running things here, stay away!