S M.’s Reviews of Allanimecosplay & more

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Costumes

“I ordered costumes for Halloween in early September”

9/26/13

I ordered costumes for Halloween in early September. Two costumes for children were over $160.00. I had problems with shipping and when I contacted the company via email they assured me that the costumes were on their way. After several weeks, I continued to use the tracking number provided and it continued to state that the shipment was still being processed at the warehouse. When I share this information via email with Alice from the company, they chose to block my emails. I have since contacted paypal and my credit card and am expecting a refund. This company is based abroad and from the broken English email and lack of customer service, they may not be professionally run or established. I suggest you read the reviews carefully (may be fake, especially from sites you have to log in to) and scrutinize their webpage. I should have been more careful and DO NOT suggest purchasing from this seller.

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Michelle W. – Allanimecosplay Rep Over a year old

We had responded politely to every of your email sent to us very shortly after we received it, none of the emails were not responded in over 3hours. Please explain by do you meant by 'lack of customer serivce'? Our good services are well known to many buyers, and we are always working to make our buyers happy.

We had explained to you over 5 times with your order's mail tracking number RC919221771HK, which had been clearly proven and shown by the postal services that this airmail had been shipped and on transits.

We do not understand why providing details on the shipment and tell you it was shipped will make you so angry, and keep posting untrue comments about us. There is no mail tracking number in the world would become trackable on a post office's website if the mail is still in a company's warehouse. This is a common sense, right? W are not sure why you keep on saying we have not shipped your order when all tracking details were provided and explained to you for several times. The postal services stated clearly that this registered mail is on transits to you, and why are you being so offensive? Halloween is on 31Oct, and this registered airmail had left since 23Sep to you. It will reach you very soon by your local USPS. Even the posting certificate with post office date chop was given, what is the problem here?

We had also sent you emails to explain more than once, and to offer you a courtesy discount on your order to compensate you for the unexpected small delays from the postal services processing, which we do not have any controls. You are still not satisfied with that? Do you actually want to take your order for free? We are in business for over 10 years, and we had never encountered any buyers doing things like this.

Your untrue and fake harassing comments lead us to think you are from a competitor's company. This is abnormal for any buyers who knew their order were shipped to do something like this.

If you feel happy to post fake comments to harm us, other good buyers around the world that we had served will know it is not true at all. Please view the other review websites for our legitimate reviews, and our facebook page to see how happy our buyers from worldwide are.