Optimalprint will not offer a refund even though it states it will on their site. They chopped the top and bottom off of the poster. No one is checking these and it shouldn't have been sent. Their excuse, I didn't order the correct size, who would know that! Also, they say it would have shown on the preview and it certainly did not. No mention of out of margin size, no email to say it should be resized. They want your money and they are off and they don't keep to their refund terms.