S L.

I purchased an adult Halloween costume on Monday, Oct 14 from the SpiritHalloween store on North 72nd St in Omaha, NE. The cashier reminded me that refunds will be accepted thru Oct. 18 and exchange thru Oct 31. I returned a women's dress costume on Friday afternoon at 3pm, Oct. 15, requesting a refund to my credit card. The cashier advised that refunds were only good thru Oct 17. I showed her my receipt which clearly states that refunds would be accepted thru Oct 18 and pointed out to her that a sign behind their cash register notes that refunds are accepted thru Oct 18. She said that this policy ended at midnight on Oct. 17. I disputed this and demanded a refund. The cashier said that she would accept my refund and honor it only this one time and that she would have to play dumb to do this. I reminded her of the Oct 18 refund policy on my receipt, as well as reminded her of the sign in their stores on refunds thru Oct 18. This didn't seem to phase her. I will never purchase items again at this season store and hope that other Omaha residents follow my lead. Very disappointed in their customer service policies, and lack of education they teach their employees.