I ordered a (egift)card on a whim in a hurry from here. It did not send at the next day i received a message stating "Unfortunately, your order could not be processed as we were unable to verify some of the information provided." As my bank had been charged I called the main line and talked to a woman who told me she couldn't help but she would have someone on the next level call me to resolve it within the next 2-3 business days. I received a call 2 hours later and the lady offered to send a new card or refund my money. I asked for my money back and it was refunded to my bank. I was really panicked after reading the reviews on here, however they took care of everything promptly and i did receive a full refund within 24 hours.