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Booked a ticket from Toronto to Edinburgh, transferring in Dublin. Was advised that a UK visa was needed (which was obtained) but was NOT informed that an additional transit visa was required to change planes in Dublin. Attempted to call Flight Hub from the airport and received no help at all! Placed on hold for over 40 minutes before hanging up and calling another travel agency that was able to immediately find a new flight. Then called Flight Hub back and they refused any refund (while every other travel agency I spoke with indicated that they would most certainly refund in these circumstances). Any phone call to Flight Hub ends up with the customer being placed on hold for inordinate amounts of time and they offer no help at all when finally coming to the line. A rip off! Ended up having to pay twice for the same flight.
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Hi Skye,
Thank you for taking the time to review our services. We're so sorry to hear you've been having issues with our customer care team. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
FlightHub Team