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I have had some great success with Ozsale in the past, mostly buying cosmetic clearance deals when the brands are well-known drugstore brands. I have also received some lovely jewellery that Im very happy with.
Unfortunately I cant vouch for the legitimacy of the product descriptions and the quality of some of their items. When looking at some gold jewellery, the product title and the description often contains contradictory information such as saying the jewellery is gold filled in the title and gold plated in the description. Similarly I have noticed false claims such as genuine pearl written on ozsale whilst the manufacturer website says artificial. The RRPs in some sales are lies as I have seen products with an RRP of over $200 going for $15 on eBay. In addition, the quality of some of the jewellery has been terrible. One necklace was broken on arrival and the metal pendant was bent. I also received a set of earrings where one of the posts was too thick to fit through the backing!
The customer service is terrible. Not only are they slow to comment, but when they do reply they send generic emails that dont answer your questions. There is also a chance that you wont actually receive the product you paid for as they are out of stock. When this happened to me I had already been waiting for weeks for the item to be shipped and I was stuck with other items I had bought at the same time to accompany the main item that was then out of stock.
Overall, ozsale has some good deals but you MUST pay attention and do your research. The quality is definitely hit and miss, but some good deals are available if you are careful. It seems to be less risky if you purchase well known brands as you will have more idea of what you are getting.
Sinead C.'s review of OZSALE earned 2 Very Helpful votes
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They frequently post items for sale with deep discounts, once your order is submitted and paid...
Hi Sinead, thank you for taking the time to share your honest comments and review, we wish to assure you that notwithstanding our irresistible prices, all our products are 100% authentic. We have taken every precaution to ensure that we have documentation tracing back to the brands themselves.
We reply heavily on our suppliers to provide us with accurate stock levels to avoid you having to miss out. We understand the disappointment on missing out on an order and appreciate the added inconvenience of this happening. If you do have a partial order that has been unfulfilled, please do reach out to our Member Relations Team or call us directly on 02 8081 0972 so that we can assist you with a manual return.