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After verifying my identification and already using the service, I log on and it asks me to reidentify. I reidentify. Then they sends me a text to reidentify my number. After this my account for unemployment has been suspended. I contacted them over 5 DAYS with an email stating they would expedite my case. They send me to an automated chat that tells me to submit a request online. I do this and get over 5 tickets. No one has contacted me. I am still locked out of my account.
Tip for consumers:
Think twice
Products used:
Unemployment
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team