Simon W.

Unfortunately 0 star ratings aren't available. Their customer service is attrocious, they try and fob you off continually saying customer service do not have telephones and only deal with email, this makes the whole process very painfully slow when dealing with returns/complaints.
My son purchased a 1/20 Airsoft BB RC Tank - USA M60 on July 21st which failed to fire after 6 BB (20 mins including some driving)
It was returned to Nitrotek as soon as possible requesting a refund as the tank failed so soon, and was not satisfactory quality or fit for purpose. It arrived with them within 10 days of purchase after waiting for return numbers and postage etc.
It took them almost 4 weeks to acknowledge its return and refused a refund offering to fix and return it, saying my son had possibly loaded dirty BB (they were brsnd new.) To cut a very long story short it took at least 10 phone calls, and the best part of 30 emails - until late December to get a full refund on the tank and a further week or 2 to get the return postage back.
They are the worst company I have ever dealt with by a very long way, they want to make your claim last so long you quit and take the repaired item back, they held £58 belonging to a dissapointed 14yr old for 5 months. If you have no product issues you may be OK, but my advice - avoid at all costs.