Simon R.

Friday February 8th at 4 pm I dropped off my 2016 Jeep Cherokee for a simple wheel alignment and rotation. I wanted this because I had spent $800 a year ago on new tires for this car from pep boys and just wanted the suggested maintenance done to them. They said the car would be ready by Saturday but i was going out of town so I told them I'd be picking it up Sunday morning. Sunday February 10th I walked into the pep boys to get my car after nobody returned my call on the phone asking about my car. When I got there they said they forgot to do the service on my car and that it would be done in 30 minutes and its was 1:30 pm at the time. I was pretty mad at this point considering having to wait when i left it for 2 days ago so I decided to watch them do everything just to make sure nothing weird was going on. Soon after my car was driven onto a lift and then was left there to sit for 10 mins. My car was then taken off the lift after not being raised up or anything done to it at all. Knowing that its not uncommon to get scammed at car places I checked the tread on the tires prior to leaving the car. The service was awful and a little shady so I checked my tires to see if they had been rotated and they hadn't been. I told the guy as he was trying to ring me up and he then froze up and told me they had forgot. Knowing that he was lying I started to question if they had aligned the tires even so I told the guy I thought they were lying because they never lifted the car off the ground or even put the alignment panels on the wheels at all. They claimed they did it but told me they would redo everything and credit me for everything. Keep in mind they were straight up lying to my face because i watched them do everything in the waiting room which has a viewing window. This was an obvious scam being run. They are acting like they are doing rotations and alignments but aren't doing anything at all. I spend at total of 3 hours today at pep boys when I was only supposed to be there for 2 mins. This cost me time making money and who knows how many people have been scammed because I just got lucky and caught it. This is very unlawful and if needed I will get an attorney involved. Hopefully you decide to fire these employees for their lying to customers and scamming them. The ratings for this place online are already awful enough just go investigate yourself. Just try and bring your car to this place and you'll see what I mean.