Simona A.

My brand new Iphone 12 Pro Max had a hardware failure in less than 6 months since purchasing it directly from Apple.com and it won't connect to wi-fi or bluetooth, so this suggests under the Consumer Rights that the issues can be considered as being there at the time of purchase. I did all the possible steps to have it replaced, but instead they put my existing screen on a different body, so it was like admitting that the phone needs to be replaced but they were saving the screen. How would they feel if their brand new computers would be dealt like this after having hardware issues in less than 6 months? Take the screen off and put it on a different hardware? After paying £1200, this is what I get! Customer service was very poor as well in Bluewater as shop was packed with people dealing or waiting for repairs! Disgusting! Worth mentioning that they've used all my mobile data to run their test as the phone was not connecting to wi-fi or bluetooth and they damaged my screen protection and wouldn't offer me a new one. Also, I called them to log a complaint, but all they could do was taking a feedback! Take a good learning of this and save your money! Don't buy!