Siara W.

I ordered a $90 costume from AMIClubwear two weeks before I needed it. Since it said theyll ship within a few days I thought Id be fine in terms of having the costume on time. October 15,2017 I ordered the costume and some gloves to go along with it. The following day, the 16th, I checked to see if I had a confirmation code via email and I didnt. I then checked my bank account to see if the order had come out. It didnt. Because of that I assumed the order didnt go through. So that same day I went and ordered it again since it was clear it didnt go through (no confirmation number and money wasnt taken out of my bank account). I ordered the same thing again: costume and gloves. The following day, October 17,2017, two days after the first order, I got two confirmation numbers and two different money transactions from AMIClubwear. An order that would have been $90, if they had done their job correctly, has now turned into $180+. I have emailed their customer service a total of 8 times now. Ive sat on hold for 15 minutes twice a day since the 17th besides for Saturday and Sunday since theyre closed, and not once has someone answered. No one has returned my emails either. All Ive asked from them was to cancel ONE of the two orders. Especially since the costumes are final sale and I cant return them once they get to my door step. I have the impression now, after reading the reviews, that I wont recieve even one of the two costumes until after the date I needed them for. So $180 wasted. The order I need canceled is ******* Incase they decide to make up for the extremely poor reviews about their business. If so, Ill be sure to write a review about how they made up for the issue. What should of been one order turned into two because of AMIClubwears lack of sending confirmation numbers and taking the money from my bank account right away. Just hoping now they make things right on their end for the customers theyve screwed over.