Excellent service. I had no problem returning the first ring. The sales manager Ernie was a pleasure to talk to. I order a Alexandrite ring that was really pretty but the stone was small and I talked to him and he said the next stone I picked out was larger and clearer than the first one and he thought I would like it much better, he was right, I just received the second ring and it is absolutely beautiful. I will recommend them to anyone looking for a pretty ring. Also the price is excellent.