I would give this company a minus 1 star if it was available. The representative assured me that I would not be billed. I was billed. After called them back to see if the issue was concerning my billing. The representative assured me my account was canceled, I had been billed and I could look at the service. I have access to the account that is canceled for 30 days. But we are sorry. The answer was repeatedly I'm sorry, but there is nothing I can, but I want to help you.