Sheryll M.

I placed an order for a pair of Valentino Rockstud shoes. They were $649. I paid via their Amazon checkout using my Amazon credit card. I received a confirmation that the order was placed, however, I never received a confirmation email. I waited until the next day, then called customer service. After being on hold for 14 minutes I had to hang up being I was at work. I called back when I came home and was on hold for 11 minutes before someone picked up. She was pleasant and looked into the order and said it was cancelled, but was having issues finding out why. After about 10 minutes she said she couldn't find out the reason. I asked if the shoes were available and they were sold out in my size. Okay, so I logged back on to the website to order a different pair. The same shoe, different color and higher price. Again, I received a confirmation that the order was placed, and patiently waited for the email. About 10 minutes later I received an order cancellation email. At this point I'm annoyed, but really want these shoes. I decided to try one more time. As I'm getting ready to put the shoes in my cart I notice the original pair in my size is available again only this time they are $150 MORE! This is such a scam. I don't know how they are in business with the lack of customer service and shady business practices. After reading al, of these reviews I should have just stayed away. Luckily I found the shoes for the same price on a more reputable website. Lesson learned.