Sheryl L.

I bought a window a/c unit and kept the protection agreement on it. Last year (2021)in April I called for yearly cleaning and because it was not cooling quite as well as it had before. Was told they can't fix it u til it crapped out. It did a few weeks later and tech comes out orders a new compressor and some other parts COVID pushed parts back ( past the 10 working day limit they themselves set) but because they have always done right by me before I tried to be patient. I had missed appointments including one where the tech never rang or knocked at all and then said I wasn't home. I was and anyone who has dogs knows that they let you know you have company. Finally parts are installed in December of 2021 fast forward to may of 22 when I called because it's still not cooling properly they ordered sensors. Got those put in yesterday 7/19/22 and it's not cooling at all. I also live in Oklahoma and work outdoors and they are making me wait until next week so a tech can come out and " order a functional part" so they can condemn and replace it. Sears.com has nothing comparable to the one I had that isn't garbage and I am stuck waiting for the to replace and ship something. You get the phone tag run around. No one speaks English and since they already have your money you can just piss of and die they do not care that me and my dogs have only one room we can be in since the house is 95-100 degrees all except the bedroom I sleep in. ( it's been over 100 * for last week and 1/2 and projected to be that way for the next 10-12 days I'm beyond fed up. And they have the nerve to ask if I want a home protection service. If they can't fix a window unit in a timely manner I damn sure won't let them fix anything else. Save your money and your headaches and stay away from them. They used to be really good and trustworthy but not anymore. RUN FAST AND FAR AWAY