On 9/15/2023, I placed a good size order that state it would take 5-7 business days to produce and chose 2 day shipping. I should have had the order in my hands no later by 9/29. As I have received ZERO communications after the order confirmation, I called on 10/2 and was told the product was back ordered and would not start production until 10/22/23 or after. I cancelled my order. This is HORRIBLE customer service in a world of easy communications via email or text. I will never do business again with this company.