Placed an order with Rakuten on 3/10/16 expected delivery by 3/18/16 since I spent the money to expedite my order. I e-mailed them with no response. Found out the reason it never shipped but no one got in touch with me about the problem which could have been fixed immediately. I called and they were not concerned at all, didn't even try to help. I will never deal with Rakuten again.