I'm not sure what is going on with other reviewers boxes but the 4-5 I've received have been great. No issues billing and it always arrives when they say it will. Decent sizes for trials and only 1 item in 1 box that I really did not like. It's mostly hair face and fragrance items but that's what they advertise. It a great way to try out new products for a low price, and who doesn't like to have a gift waiting for you when you get home.