I made an online purchase and returned (it didn't fit right) it using their label and packaging. They called and said they would not be giving me credit. I told them to send it back to me FREE of charge and they said I owed them 8 bucks for that... never did the online purchase say it was not returnable! They were rude! They were not customer focused and I will NEVER shop with them again! Too bad... I just sent over $400 at your competitor.