I reached out to customer service after the website was glitching while I was purchasing something. It wouldn't let me add my discount code. I reached out to customer service and explained the situation, and through lack or understanding what I am saying they keep sending the same response back again, and again, telling me where to add my discount code. I have tried to explain in alternative ways but they just don't understand, very frustrated and annoyed ro have not been able to use the discount I had
Due to a website glitch and they refuse to help or refund me the difference.
Hello, sorry for the inconvenience. For any issues, We still suggest that you can contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.