Sheri S.

I can't believe they have an A+ rating by the BBB, obviously customer service and integrity are not part of the BBB's evaluations after reading all the reviews and complaints. It took 5 months, several phone calls and ultimately a complaint filed through the BBB to get a check that was originally issued incorrectly to the BMV instead of me. US Bank of course says they did nothing wrong although it is quite ironic that the check they finally issued to me was dated after I filed the complaint. And they sent me a letter full of excuses including that I submitted a request to have my mailing address updated. Ummm the mailing address they supposedly issued one of the checks to was in Indiana where my account never even existed, and I never made any such request to change my address. And funny enough, the original check (the incorrect one that started the whole thing) was in fact mailed to the correct address in NC. My car loan/lease originated in IL and then we moved to NC, so where did the IN address even come from in their system? They cannot answer these questions and refuse to acknowledge the errors on their side. And not once has anyone called me to discuss; I just get letters in the mail stating what they see as the "facts". I gave them the dates & times of all my calls (of which I took copious notes) and suggested that they review to get the real facts, but they have no desire to actually fix their issues, just brush them under the rug which apparently has worked for them as you can see their A+ rating by the BBB is clearly aligned with the 1 star rating from actual customers on the BBB website. I guess I won't be putting any cred into BBB ratings going forward.

Extremely disappointed in customer service after 3 calls today. I paid $33 for the fastest delivery because I need the suit for vacation and it hasn't even processed yet 3 days later. It's supposedly on hold waiting to confirm some information but nobody has called me to confirm anything and I just sat on hold today for 40 mins. Then I was told I can't even cancel the order yet SFA has my money! Ridiculous! I will never order through this company again, nor recommend to anyone. Shameful to take somebody's money and not refund it when asked when you haven't even processed the order yet.