Sheri F.

I can't even believe this company is in business. I needed to reload a card and all of the places in my town that load them were closed. I happened to see the Reloadit pack and thought that would be great. I could just my card from it. WRONG. Turns out you can only use it with Netspend cards and apparently I have been banned from Netspend. I found this out when I had to go purchase a Netspend card to get my money from the Reloadit pack, so I decided I would have a friend register a card and then load it onto his. WRONG. When I went to register the Netspend card on the Reloadit site, I couldn't even login. It said my account is blocked and to call customer service. I found the single sentence about clearing the cache, deleting cookies, etc. so I did all that to no avail. After multiple attempts, I FINALLY got a live customer service agent who told me that Reloadit hadn't blocked my account, Netspend had. So why did it tell me to call Reloadit customer service? So she proceeds to give me Netspend's number and I called them. They acted like they had never even heard of Reloadit. They even had me spell it, and they had no idea what I was even talking about. So, I call Reloadit back and she got her supervisor involved, yay! WRONG. The supervisor gave me another number to call, which turned out to be Greendot, who is Netspend's competitor and has nothing at all whatsoever to do with Netspend or Reloadit. So, I called Reloadit back. This time the guy at least gave me a case number to reference when I call back. He informed me that after performing all the clearing and deleting of cache and cookies, it was necessary to wait 48 hours before trying to retrieve my account. So, I purchased the Reloadit pack a week ago, have purchased three prepaid cards trying to retrieve my money, and now I can't even get into my account and customer service is giving me the phone number for an entirely different company. The amount I loaded is minor, but now it's the principle of it. I won't stop until somebody refunds my money or gives me access to my account. This is the absolute WORST company/product I've ever dealt with. You just can't make this stuff up.