Shelley S.

This is my first and last order with this place. Unbelievable! Before ordering, I checked shipping times to make sure it wouldn't take a week or more since I would be traveling. The website says items will ship in 1-3 days. Not that they MAY ship or will probably ship... I placed my order last Tues evening and heard nothing until Fri. Finally I tweeted Rack & a CSR messaged me & said they would check on my order. They got back saying that since Friday was the 3rd day (4th actually but who's counting, right?!) that I would hear something soon. I get an email Fri evening saying that MOST of my order is ready to ship & will arrive Tuesday and there was a tracking number attached. No info on when I would receive the rest of my order (which turned out to be 1 item). I checked the tracking info & it only said a FedEx label was generated. Then I get an email Sat saying they're unfortunately not able to fulfill my order completely and they've given me a refund. No explanation as to why... NOTHING! Turns out the item they couldn't send was the one they were advertising on the site as "the last one." Obviously not... there wasn't one! So I get an email today that my order will be delivered tomorrow... I'm thinking "YAY!" So I decide to track it to see where it is and guess what.,. Its still in the same place it has been since I ordered it! No tracking info other than a generated label. I'm guessing that of delivery is still tomorrow like it says, it doesn't have to go far from the warehouse to get to me. But what is absolutely ridiculous is that the website and my order and my email all say the items will ship in 1-3 days when in actuality, the items are shipping in almost EIGHT days. That is not a slight miscalculation. Nordstrom Rack has FALSE information on their website & they are essentially LYING to their customers. And I'm not sure about you but I'm not going to be doing any repeat business with a deceitful company. You've been warned.