Shelley M.

I ordered a Kenmore Microwave front door replacement panel on February 6,2024 for $275.20. It is now March 15,2024 and I still have not received it. When I type in my order number it indicates that it is non existent, and when trying to find out the status of my order I was transferred over to another foreign person.She asked me all the questions including my debit card number and my date of birth. She then said to find out the status of my order I had to listen to these advertisements (3) of them but don't say anything and she would come back on line each time, She said not to say anything becasue I was not obligated to buy anything so I didn't. At the end she came back on line and I asked her now what is my order status and she said something so fast in her foreign brogue and then hung up. This happened on searspartsdirect number. I immediately thought I had been hacked. I then pulled up my debit card account and sure enough someone had used my card illegally. I called the number attached to the amount taken out of my account and cancelled the charge. I waited a few more minutes and went back into my bank account and 6 more illegal transactions were taken out of my account. Of course I called my bank and reported these illegal transactions and cancelled my card. Still trying to get my money refunded ($275.20) and that hasn't happened yet nor will searsparts direct send me an email acknowledging anything. This has been a nightmare!